FAQ

Bookings

What is the minimum/maximum length of stay?

Our apartments are available for stays ranging from 7 nights to
6 months.

How many and what sorts of apartments are available?

There are 14 apartments in the 3-storey building. They range in size from 37m2 to 105m2 and are available in the following categories:

  • Deluxe category, comprising 3 studios
  • Superior category, comprising five 1-bedroom, 1-bathroom apartments
  • Executive category, comprising four 2-bedroom, 2-bathroom apartments
  • Executive duplex category, comprising two 2-bedroom, 1-bathroom apartments with an extra toilet

What are the occupancy regulations in the apartments?

Deluxe and Superior: maximum 2 adults
Executive and Executive Duplex: maximum 4 adults

What is included in the price?

The price includes: 6% VAT, Wi-Fi, gas, water, electricity, TV, a welcome pack and a biweekly mandatory cleaning.

Not included: Final cleaning, credit card and tourist tax.

How much is the tourist tax and am I obliged to pay it?

The tourist tax is €3,35 per person per day up to a maximum of 21 days; thereafter there is no further charge.
Residents of the city of The Hague are exempt from this tax.

Cancellations

What is the cancellation policy?

Reservations can be cancelled without charge up to 14 days before the arrival date. When cancelled less than 14 days before the arrival date, 50% of the total reservation will be charged. When cancelled less than 2 days before arrival or in case of no-show, 100% of the total reservation will be charged.

Reservations cannot be refunded during certain periods. This means that the credit card will be charged the same day as the reservation and no refund will be given in case of cancellation.

How can I cancel?

All cancellations must be made by e-mail, and will only be valid when confirmed by us.

348 Suites B.V. reserves the right to charge the cancellation fee to the credit card provided at the time of the reservation.

Please read the terms and conditions carefully 

Check-in

What time can I check in?

Earliest check-in time is 3:00 pm. The exact time should be determined by mutual agreement between you and our staff.
For early or late check-in or any special requests, please contact us by email at:
stay@348suites.com.

What should I bring?

Upon arrival, all guests MUST provide valid identification in the form of a passport (or National Identification Card?). Unfortunately, we cannot accept a driver’s license for this purpose.

What is the check-in procedure?

On the day of arrival, an employee of 348 Suites B.V. will meet you at the location. A specific time for the meeting has to be agreed in advance, but normally the apartments will be available from 3:00 pm. The employee will hand over the key and do the check-in.

Your Stay

What is included in the inventory?

 

Are guests permitted?

Yes, provided the total does not exceed the maximum number of persons allowed.

Am I allowed to smoke in the apartment?

Smoking is forbidden throughout the premises.

Are pets allowed?

Pets are not allowed unless otherwise specifically agreed in writing.

May I make alterations to my apartment?

It is strictly forbidden to drill holes or otherwise modify walls and other elements of the structure, fixtures or furnishings on the premises.

What if something breaks?

Should something break, please call 348 Suites. We will see to it that someone from our technical service comes as quickly as possible to address the problem.

Is Internet and television supplied?

Each apartment has its own Internet and tv connection.

Am I responsible for cleaning?

We at 348 Suites assume that residents will take care of the daily cleaning themselves. The sanitary and kitchen will be cleaned professionally every two weeks on a mutually agreed time. If you want multiple facilities within your apartment to be cleaned, let us know in time.

A final cleaning will take place when you leave the property to ensure that we can welcome the next guest in a newly cleaned apartment.

How many keys will I receive?

Each guest receives 1 key, which operates both the main door and the door to the apartment itself.

Lost your key? Let us know immediately so that we can deactivate it. We will replace it as quickly as possible. A fee of €50 will be charged.

Need extra keys?  We can arrange this on request.

What if there is an emergency?

Office hours: Monday - Friday from 8 am to 5 pm
Domestic services 070-4150916, on weekdays from 9 am to 5 pm

Office 348 Suites at 7AM Den Haag BV
Buitenhof 47
2513 AH The Hague

Apartments 348 Suites B.V.
Dagelijkse Groenmarkt 29A-P
2513 AL The Hague

For urgent matters

  • Emergency number: 112
  • Police: 0900-8844
  • Fire department: 088-2463500
  • General practice centre, The Hague 070-3469669
  • Nearby hospital: HMC Westeinde, Lijnbaan 32

Is there a lift?

There is a lift; with the exception of the Executive Duplex apartments, all units are on one level.

Unfortunately, the apartments are not suitable for those requiring the use of a wheelchair or mobility scooter.

Where can I dispose of rubbish?

There is a rubbish container facility in the storage area on the ground floor.

Can I extend my stay?

If you need to stay for a longer or shorter period than orginally booked, please contact us.

What time is check-out?

Latest check-out time is 11:00 a.m.
Unless agreed otherwise, an employee of 348 Suites B.V will meet you at the apartment at a mutually agreed time on the day of departure to collect the keys and to inspect the apartment.

House rules and regulations

Please read our house rules and regulations carefully.

Facilities

Can I book extra services?

Certainly – see the homepage for details.
For specific requests, please contact us.

Can I receive post during my stay?

Of course. Each apartment has its own mailbox, the key of which you will receive at the time of check-in. If you lose a key, please let us know immediately.

Are there parking facilities for my car or bicycle?

There are several parking garages within walking distance (ask for rates). Bikes can be parked for free in the storage room on the ground floor.

Payment

What forms of payment are accepted?

You can pay by credit card when booking via our website. If you would prefer to pay by bank transfer, just let us know.

Is payment of a security deposit required?

Regardless of the length of your stay, we initiate a charge to your credit card for a deposit equal to a full month’s rent. Provided all is in order at the time of check-out, the charge to your credit card will be invalidated. In the event that payment has been made by bank transfer, this will be refunded as soon as possible to the account from which it was received.

Are there any extra service costs?

Everything is included in the price of the apartment, including the biweekly cleaning, with the exception of the tourist tax and cleaning costs.

Do I need to pay the full amount in advance?

Depending on the length of your stay, it is possible to pay in instalments. Contact us for details.

 

348 SUITES - Short stay apartments